Privacy policy

MACHININGCLOUD, INC.
PRIVACY POLICY

Last Modified on June 16, 2022

1. Scope of This Policy

MachiningCloud, Inc. (“MachiningCloud,” “we,” “us,” “our”) respects your privacy and values your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of information that we may learn about you from using our website at machiningcloud.com (the “Site”) and/or by use of any of our products or services (collectively with the Site, the “Service”). If you have any questions regarding this information or our privacy practices, please see the section entitled How to Contact Us at the end of this Privacy Policy.

2. Agreement to Terms

If you do not agree with the terms of this Privacy Policy, then you should immediately discontinue use of the Service without providing us any personally identifiable information.

3. Information We Collect

We may collect the following categories of personal information (a) directly from you (such as when you register for an account or reach out to us through the “Contact Us” feature of our Site), (b) from the device and browser that you use to access our Site, or (c) from cookies.

Identifiers and Professional information

We may collect your name, email address, postal address, phone number, fax number, and account username and password. Our customers are primarily business entities and so this information is typically your professional contact information (e.g., business postal address, business email address, business phone number). We may also collect your company name, you position, and your industry.

User-generated Content

We collect the information that you post or otherwise share through the Service. This may include information you update on your profile (e.g., profile picture), information you add to your contact list or workgroup, as well as communications that you send to us (such as through the “Contact Us” feature of our Site or via email), including any personal information you share in those communications.

Transactional and Payment Information

We may collect your order history, product browsing history, and payment details (such as your credit card or bank account details). We use certain authorized third parties to process payments on our behalf (e.g., Stripe) and your payment details will be processed by those payment processors.

Device Information

We collect device information when you visit our Site. This includes your computer or mobile device type, browser type, online identifiers, and IP address.

Interaction with our Site

We may collect information concerning your interaction with our Site, including when you access the Site and your browsing activity on the Site (such as which pages you visit, in what order, and for how long). This may include “traffic” data or tracking information provided by the Site’s host or similar providers (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Site.

You are not required to provide all personal information identified in this Privacy Policy to use our Service or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to allow you to register an account or respond to your requests.

4. Cookies

We store certain information that gets collected automatically at our end through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for marketing purposes, including targeted advertising (as discussed in more detail below). Cookies on our websites are generally divided into the following categories:

• Strictly Necessary Cookies. These are required for the operation of the Site. They include, for example, cookies that enable you to log into password-protected portions of the Site.
• Analytical/Performance Cookies. These allow us to recognize and count the number of users to the Site and understand how such users navigate through the Site (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located).

We use Google Analytics for part of this process. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. Google provides users with the ability to prevent their data from being used by Google Analytics—learn more by going to https://tools.google.com/dlpage/gaoptout.

• Functional Cookies: These improve the functional performance of the Site and make it easier for you to use. For example, cookies are used to remember that you previously visited the Site and asked to remain logged into it. These cookies may qualify as persistent cookies because they remain on your device for us to use during your next visit to the Site.
• Marketing Cookies. These record your visit to the Site and the pages you have visited and the links you have followed, to recognize you as a previous visitor, and to track your activity on the Site and other websites you visit. These cookies are used to display ads that we believe are relevant and engaging to you. For more information about targeted advertising and how to opt out with your specific browser and device, go to the Network Advertising Initiative and the Digital Advertising Alliance. If you opt-out, you will need to apply these opt-out settings in each device from which you wish to opt out. Not all companies that serve interest-based ads participate in these opt-out programs, so even after opting-out, you may still receive some cookies and interest-based ads from other companies. If you opt-out of interest-based advertisements, you will still see advertisements online, but they may be less relevant to you.

You can prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access our Site, however, you might not be able to access or use important functions or features of the Sites (such as the shopping cart feature), and you may, for example, be required to re-enter your log-in details.

Do-Not-Track Signals

At this time, MachiningCloud does not recognize automated browser signals regarding tracking mechanisms, which may include “do-not-track” instructions.

5. Children’s Privacy

The Service is not intended for users under the age of 16 and MachiningCloud does not knowingly collect personal informant from individuals under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Service without permission, please notify us immediately by contacting us as detailed below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

6. Our Use of Personal Information

We collect and use your personal information for the following purposes:

• Providing the Service to you and providing products or services requested by, or reasonably anticipated within the context of our relationship with, you;
• Managing our relationship with you;
• Responding to your inquiries or requests, and requesting feedback;
• Analyzing use of the Site;
• Keeping track of your username and password and your shopping cart;
• Personalizing the Site (e.g., displaying your name when you log in);
• Providing promotional material or other marketing materials that we believe will be of interest to you;
• Tailoring advertisements to what we believe will be of interest to you (including working with our advertising partners to display advertisements on third-party websites that you may visit);
• Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible; and
• Complying with legal and regulatory obligations.

7. Our Disclosure of Personal Information

We may share your personal information with the following third parties:

• Service providers, including hosting providers and IT outsourcing, web analytics providers, payment processors, shipping providers, and companies that provide marketing assistance. In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites.
• Advertising networks, to tailor advertisements to you.
• Advisers and financial institutions, including auditors, notaries, business continuity support service providers, and legal, tax, and risk and compliance advisors.
• With third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction.
• Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant or other lawful request for information we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.

8. Your Privacy Choices

If you no longer want to receive our newsletter or other marketing communications, you may unsubscribe at any time by selecting the “unsubscribe” option in the communication itself. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to a transaction with us or your account.

By logging into your account, you may update certain information associated with your account (e.g., name, contact details, profile picture, password). If you wish to delete your account, you may do so online or by contacting us at the information in the How to Contact Us section below.

9. Security

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alternation, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

10. Additional Disclosures for Residents of the United Kingdom (UK) and European Union (EU)

This section provides additional information for residents of the EU and UK.

Data Transfers

As a US company, most of our operations are conducted in the United States and in order to provide the Service, personal information will be processed in the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. We provide appropriate protections for cross-border transfers as required by applicable law for international data transfers. With respect to transfers originating from the European Economic Area, we implement the standard contractual clauses approved by the European Commission.

Retention of Your Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as needed to address tax, corporate compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted by law.

Legal Basis for Processing Your Personal Information

Where required, we have several different legal grounds on which we collect and process your personal information for the purposes set out in the Our Use of Personal Information section above, including: (i) as may be necessary to perform a contract with you; (ii) as necessary to comply with a legal obligation; (iii) consent (where consent has been provided as appropriate under applicable law); and (iv) as necessary for our legitimate interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Service).

Automated Decision-Making

We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or that otherwise significantly affects you.

Your Rights

As available and except as limited under applicable law, individuals in the EU and UK have the rights described below:

• Access. You have the right to request a copy of the personal information we process about you, which we will provide to you in electronic form.
• Correction. You have the right to require that any incomplete or inaccurate personal information that we process about you is amended, however, we may need to verify the accuracy of the new information that you provide to us.
• Erasure. You have the right to request that we delete personal information that we process about you, unless, for example, we are required to retain such information to comply with a legal obligation or to establish, exercise, or defend a legal claim.
• Restriction. You have the right to request that we restrict our processing of your personal information where: (i) you believe such information to be inaccurate; (ii) our processing is unlawful; or (iii) we no longer need to process such information for a particular purpose, but where we are not able to delete the information due to a legal or other obligation or because you do not want us to delete it.
• Transfer. You have the right to request that we transfer the personal information we hold with respect to you to you or to a third party.
• Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the information to establish, exercise, or defend a legal claim.
• Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information based on your consent before the point in time when you withdraw your consent or processing of your information based on other legal bases.

Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, at any time, contact us at privacy@machiningcloud.com with the subject line “UK/EU Privacy” so that we can get your email to the right team. We will respond to you request consistent with applicable law.

If you feel that your request or concern was not satisfactorily resolved by us, you have the right to lodge a complaint with your local data protection authority.

11. Links to Other Websites

For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our Site to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.

12. Effective Date and Changes to this Privacy Policy

This Privacy Policy is effective as of the date at the top of this policy. MachiningCloud has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service. In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.

13. How to Contact Us

If you have any questions about this Privacy Policy or our Service, please contact us at privacy@machiningcloud.com.